@article{García Aramouni_Pelli_Soules_De Antonio_Nosetti_Cazorla_Fraguas_2022, title={Automating Customer Experience Agents’ Evaluation with Natural Language Processing}, volume={8}, url={https://ojs.sadio.org.ar/index.php/JAIIO/article/view/251}, number={1}, journal={Memorias de las JAIIO}, author={García Aramouni, Nicolás and Pelli, Nahuel and Soules, Lucas and De Antonio, Julieta and Nosetti, Ines and Cazorla, Juan and Fraguas, Pedro}, year={2022}, month={dic.}, pages={66-69} }